Shipping Policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive an email confirmation with a tracking number as soon as your order ships.
Shipping Methods & Delivery Times
| Destination | Standard | Express |
|---|---|---|
| Domestic | 3–7 business days | 1–3 business days |
| International | 7–21 business days | 4–10 business days |
Delivery estimates begin from the date of dispatch, not the date of order. Actual delivery times may vary due to carrier delays, customs processing, or unforeseen circumstances outside our control.
Free Shipping
We offer free standard shipping on qualifying domestic orders. International free shipping thresholds may differ — check the cart page for the applicable offer at checkout.
Order Tracking
Every shipment includes a tracking number sent to your email address at dispatch. Use this number on the carrier’s website to follow your order in real time.
International Orders & Customs
International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. We are not responsible for delays caused by customs processing.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please:
- Check your tracking number for the latest status
- Confirm the shipping address on your order confirmation is correct
- Contact your local carrier or postal service
- If the issue is unresolved after 5 business days past the estimated delivery date, contact us at [your email]
We will work with you to locate the shipment or arrange a resolution.