Shipping policy

At Zendzy, we are committed to delivering a premium shopping experience from the moment you place your order to the moment it arrives at your door. This Shipping Policy explains how orders are processed, packaged, and delivered.

Order Processing

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
During high‑volume periods, processing times may be extended. If so, we will notify you promptly.

Shipping Methods & Delivery Times

Zendzy offers multiple shipping options at checkout. Delivery times depend on your location and the shipping method selected.

United States

Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days
Priority Shipping: 1–2 business days

International Shipping

Delivery times vary by country and customs processing.
Customers are responsible for any customs duties, taxes, or import fees.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking number. Tracking updates may take up to 24 hours to appear.

Shipping Delays

Zendzy is not responsible for delays caused by:

Weather conditions
Carrier issues
Customs inspections
Incorrect shipping information provided at checkout

We will always assist you in resolving carrier‑related issues whenever possible.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate. Zendzy is not responsible for packages delivered to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us immediately at support@zendzy.com
Provide your order number and photos (if applicable) We will work with the carrier to resolve the issue and assist with replacements when eligible.

International Restrictions

Some products may not be eligible for international shipping due to carrier or customs limitations. If an item cannot be shipped to your location, we will notify you and issue a full refund.